Business Technology & Consulting 

IT Service Management

  • CMDBuild is an open source solution, designed and developed by Tecnoteca in order to support the IT Governance management
  • it allows you to implement ITIL compliant solutions, customized for each organization
  • it provides mechanisms to freely model your CMDB, to graphically design workflows and reports, to implement connectors with external systems, to georeference items on 2D maps and 3D models
  • it is a web enterprise system developed in Java by reusing the best open source technologies and following sector standards
  • it arranges an app for smartphones and tablets
  • it is localized in 14 languages
  • every month it is downloaded 2,000 times from the specialized repository Source Forge
  • Tecnoteca supports more than one hundred customers from twenty different countries in using CMDBuild
  • in August 2014 it was chosen as “Product of the Month” from the staff of Source Forge
  • CMDBuild ready2use is a CMDBuild configuration that can be immediately used within the production environment
  • it originates from more than one hundred installations realized internationally by Tecnoteca
  • it follows the ITIL best practice
  • it manages hardware and software configuration items, client and infrastructural ones, and both physical and virtual ones
  • it manages services and dependences
  • it includes a self-service interface through which users can access the service catalogue, report incidents and start new requests
  • it implements Incident Management, Request Fulfilment, Change Management and Asset Management workflows
  • it includes sync connectors with Active Directory (staff repository), OCS Inventory (automatic discovery) and VMware VCenter (virtualization console)
  • it allows you to reuse CMDBuild mechanisms to customize the standard configuration provided